GiGSTER ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable State privacy laws.​

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​This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, services, and platforms, including gig submissions, promotional services, newsletters, and community features.

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What Information We Collect

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We only collect personal information that is reasonably necessary for our business operations. This may include:

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• Name (individual or artist/representative)

• Email address

• Phone number

• Business, artist, venue or organisation details

• Gig or event information submitted for listing or promotion

• Social media handles or links (where provided)

• Payment and billing details (processed via secure third-party providers)

• Website usage data such as IP address, browser type, device information, and pages visited

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You may choose not to provide personal information; however, this may limit your ability to access certain services.

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How We Collect Personal Information

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We collect personal information when you:

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• Submit a gig or event

• Purchase or enquire about promotional or editorial services

• Subscribe to newsletters or mailing lists

• Contact us via email, forms, or social media

• Participate in competitions, surveys, or campaigns

• Use our website or interact with our content

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Where possible, information is collected directly from you.

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How We Use Personal Information

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We use personal information for the following purposes:

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• Providing and managing our services, including gig listings and promotions

• Communicating with artists, venues, promoters, and users

• Publishing submitted content (where consent is provided)

• Processing payments and managing accounts

• Sending newsletters, updates, and relevant marketing communications (you may opt out at any time)

• Improving our website, content, and services

• Managing complaints, feedback, or disputes

• Meeting legal, regulatory, and compliance obligations

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We will not use your personal information for purposes unrelated to these without your consent, unless required by law.

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Disclosure of Personal Information

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We do not sell or share personal information with third parties for commercial purposes.

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We may disclose personal information:

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• To service providers who assist us in operating our website and services (e.g. hosting, analytics, payment processing), under confidentiality obligations

• Where required or authorised by law

• With your explicit consent

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Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy standards.

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Data Storage and Security

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• We only collect and retain essential data

• Personal information is stored in secure, cloud-based systems with access controls

• We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure

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While we take security seriously, no system is completely secure, and you provide information at your own risk.

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Cookies and Analytics

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Our website may use cookies and similar technologies to:

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• Improve user experience

• Analyse website traffic and performance

• Remember preferences

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You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

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Access, Correction and Deletion

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You have the right to:

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• Request access to personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal information at any time

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Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with legal requirements.

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Marketing Communications

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If you receive marketing or promotional communications from us, you may opt out at any time using the unsubscribe link or by contacting us directly.

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Complaints and Privacy Concerns

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If you have a complaint about how we handle personal information:

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• Complaints will be acknowledged within 2 business days

• We will investigate and aim to resolve the issue as quickly as possible

• Complaints and resolutions will be documented to prevent future issues

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of our services constitutes acceptance of the updated policy.

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Contact Us

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For privacy enquiries, access requests, or complaints, please contact us.